In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests.

No, we don't. We monitor only messages that have been marked as spam/scam by our automatic anti-spam/scam system (i.e same or similar messages to large amount of our members). We have been working on anti-spam program for years and now it has less than 1% false-positives.

If you are a gold or a silver member, you can cancel at any time by clicking the following link: cancel account. If you don't have a gold or a silver account, you can log in, click account settings and then cancel account.

You can change your email address on the "edit your profile" page. Here you can change some other information including search preferences, address and other preferences about your daily routines, habits, hobbies etc.

Thousands of people meet on our site daily and go on to date and start relationships. We've also had hundreds of marriages across many borders. To see for yourself, check the site for real stories of real connections.

When a member sends you a note, it goes straight into your onsite message Inbox. We then send an email to your personal email address to let you know that it's there. To read the note, simply login to the site and go to your Inbox. If you decide to write back, simply click "reply", write your own note and send away. Your note will go straight into the member's onsite Inbox, and we'll let them know it's there with an email to their personal email address. All communications with other members stay onsite so that you never have to give out any personal information until you feel completely ready. Then when you are, you can exchange phone numbers and even meet in person.

To update your profile, click "Edit Profile" in Members Panel menu. Be sure to save your changes at the bottom of the screen when you're done. Try to put your best foot forward with at least one photo and snappy, detailed essays about your interests. The photo is key since most people feel more comfortable writing to members they can see. Try to stay positive in your essays and let the real you shine.